Shipping Policy

Last Updated: January 2026

At Fleuré, we're committed to delivering your favorite skincare products safely and efficiently across Pakistan. Please review our shipping policy below.

Delivery Locations

We currently ship to all locations within Pakistan, including:

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.)
• Rural and remote areas

Delivery Timeframe

Standard Delivery: 2-3 business days for most locations in Pakistan

Please note that delivery times may vary based on:

• Your specific location (urban vs. rural areas)
• Order processing time
• Unforeseen circumstances such as weather conditions or public holidays

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value. Special promotions may include free shipping - watch for these offers on our website and social media channels.

Damaged or Leaked Products

We take great care in packaging your products to ensure they arrive in perfect condition. However, if you receive damaged, leaked, or incorrect products:

1. Contact our customer support within 24-48 hours of delivery
2. Provide clear photos of the damaged/leaked product and packaging
3. Include your order number in your communication

Contact Details:

• Email: [email protected]
• Phone: 0328 4818909

We'll arrange a replacement or refund as appropriate once we verify the issue.

Undeliverable Orders

If a shipment is returned to us due to an incorrect address, unavailability of the recipient, or refusal of delivery, we'll contact you to arrange redelivery. 

Address Accuracy

Please ensure your shipping address is complete and accurate, To reduce delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Delays

While we strive to meet our delivery timelines, occasional delays may occur due to circumstances beyond our control, including natural disasters, courier service issues, or public holidays. We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related queries, please reach out to our customer support team:

Email: [email protected]
Phone: 0328 4818909

We're here to ensure your Fleuré products reach you safely and on time!