Return Policy

Last Updated: January 2026

At Fleuré, your satisfaction is our priority. We want you to love your skincare products, but if you're not completely satisfied, we've made our return process simple and hassle-free.

Return Window

We accept returns within 7 days of delivery. Returns requested after this period cannot be accommodated.

Eligibility Criteria

To be eligible for a return, products must meet the following conditions:

• Unused and unopened: Products must be in their original condition with seals intact
• Original packaging: Items must be returned in their original packaging
• Proof of purchase: You must provide your order number or receipt
• Unboxing video required: You must provide a clear, unedited video of opening the parcel from the courier to verify product condition
• Within timeframe: Return request must be initiated within 7 days of receiving your order

Important: Unboxing Video Requirement

To process returns smoothly and protect both you and Fleuré, we require customers to record a video while opening their parcel. This video should:

• Show the sealed package as received from the courier
• Capture the unboxing process from start to finish without cuts or edits
• Clearly show all products and their condition inside the package
• Be recorded in good lighting to ensure clarity

Without an unboxing video, we may not be able to process claims for damaged, missing, or incorrect items. We recommend all customers record their unboxing as a precaution.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products
• Products with broken seals or tampered packaging
• Items purchased during special promotional offers (unless specified otherwise)
• Bundle deals (unless the entire bundle is returned unused)

Damaged, Leaked, or Incorrect Products

If you receive damaged, leaked, or incorrect products:

1. Contact our customer support within 24-48 hours of delivery
2. Provide clear photos of the product and packaging
3. Include your order number

We'll arrange a replacement or full refund immediately upon verification.

This policy applies even if the product has been opened due to the damage or error.

How to Initiate a Return

Follow these simple steps to return your product:

1. Contact Us: Reach out to our customer support team within 7 days of delivery

   • Email: [email protected]
   • Phone: 0328 4818909

2. Provide Details: Share your order number, reason for return, and photos if applicable

3. Receive Instructions: Our team will provide you with return shipping instructions and address

4. Ship the Product: Carefully package the product and ship it to the provided address

5. Confirmation: Once we receive and inspect the returned item, we'll process your refund or exchange

Return Shipping Costs

• Damaged/Leaked/Incorrect Products: Fleuré covers all return shipping costs
• Change of Mind: Customer is responsible for return shipping costs

Refund Process

Once your return is received and inspected:

• Approval: We'll notify you via email about the approval or rejection of your refund
• Processing Time: Approved refunds are processed within 5-7 business days
• Refund Method: Refunds are issued to the original payment method used during purchase
• Bank Processing: Please allow additional time for your bank to process the refund

Exchanges

If you'd like to exchange a product for a different variant or product:

1. Follow the return process outlined above
2. Place a new order for the desired product
3. Once your return is approved, we'll process your refund

Alternatively, contact our customer support team to arrange a direct exchange if the product is available in stock.

Quality Guarantee

All Fleuré products are:

• Free from parabens, sulfates, and harsh chemicals
• Made with skin-safe, dermatologist-approved ingredients
• Suitable for all skin types

If you experience any adverse reactions or have concerns about product quality, please contact us immediately.

Contact Customer Support

For any questions or concerns about returns, our friendly customer support team is here to help:

Email: [email protected]
Phone: 0328 4818909
Hours: Monday - Saturday, 9:00 AM - 6:00 PM PKT

Our Commitment

We stand behind the quality of our products and want you to have a positive experience with Fleuré. If you have any concerns about your purchase, please don't hesitate to reach out. Your satisfaction matters to us!

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Note: This return policy applies to purchases made through our official Fleuré website.